> ## Documentation Index > Fetch the complete documentation index at: https://docs.cluely.com/llms.txt > Use this file to discover all available pages before exploring further. # Audio Capture Errors > Configure Cluely to transcribe your meetings from Microphone and System Audio ## Testing Audio Capture on Cluely To test if transcription is set up correctly: 1. Open the Cluely desktop app 2. Click "Start Cluely" 3. You should see a dancing waveform at the top of the widget 4. Click these to open the transcription window, and you should see text appearing 5. Start speaking: you should see more transcription from your own voice in blue If this isn't working or you are seeing an audio alert, this usually means permissions were not fully enabled. Sometimes different operating systems can block audio permissions. ## Common fixes ### 1. Restart Cluely Click the Cluely 'g' icon in your Mac's top menu bar Click "Quit Cluely Completely" Reopen Cluely This resets the connection to our transcription provider and often resolves connection issues. Try testing again using the above steps. ### 2. Check System Audio Settings Cluely uses your system audio, so in System Settings > Sound > Audio, input and output need to be properly selected to the microphone you're using. Compare these settings with what's working in your calls to make sure they match. ### 3. Check Audio Permissions Make sure Cluely has permission to access your system audio: * Open System Settings * Go to Privacy & Security > Microphone * Find Cluely in the list and make sure it's toggled on * Repeat for Screen & System Audio recording ### 4. Restart Cluely Onboarding Sometimes users skip permissions during onboarding. This can cause issues with audio capture, since the system may block audio events by default. ### 1. Restart Cluely Click the Cluely 'g' icon in your system tray Click "Quit Cluely Completely" Reopen Cluely This resets the connection to our transcription provider and often resolves connection issues. Try testing again using the above steps. ### 2. Check System Audio Settings Cluely uses your system audio, so in Settings > System > Sound, input and output need to be properly selected to the microphone you're using. Compare these settings with what's working in your calls to make sure they match. ### 3. Check Audio Permissions Make sure Cluely has permission to access your system audio: * Open Settings * Go to Privacy & Security > Microphone * Find Cluely in the list and make sure it's toggled on * Also check Camera and Screen & System Audio recording permissions ### 4. Windows Audio Service Sometimes the Windows Audio service needs to be restarted: * Press Win + R, type `services.msc` and press Enter * Find "Windows Audio" service * Right-click and select "Restart" ### 1. Restart Cluely Click the Cluely 'g' icon in your system tray Click "Quit Cluely Completely" Reopen Cluely This resets the connection to our transcription provider and often resolves connection issues. Try testing again using the above steps. ### 2. Check System Audio Settings Cluely uses your system audio, so in Settings > System > Sound, input and output need to be properly selected to the microphone you're using. Compare these settings with what's working in your calls to make sure they match. ### 3. Check Audio Permissions Make sure Cluely has permission to access your system audio: * Open Settings * Go to Privacy > Microphone * Find Cluely in the list and make sure it's toggled on * Also check Camera permissions ### 4. Windows Audio Service Sometimes the Windows Audio service needs to be restarted: * Press Win + R, type `services.msc` and press Enter * Find "Windows Audio" service * Right-click and select "Restart" ### 5. Audio Driver Issues If you're still having issues, try updating your audio drivers: * Open Device Manager * Expand "Audio inputs and outputs" * Right-click your microphone and select "Update driver" # Network troubleshooting If you're still having issues getting Cluely to transcribe, this may be due to your networking set-up. ### 1. DNS Resolution Issues For some users, Cluely cannot resolve the domain name for our transcription API. Try using 8.8.8.8 as your DNS server. ### 2. TLS Connection Issues For some users, Cluely cannot establish a TLS connection to our APIs. Things we have seen that work: * Turn off your VPN * Remove untrusted certificates from Keychain (macOS) or Certificate Store (Windows) ### 3. Firewall and Network Whitelisting Whitelist the following domains in your firewall and network security settings: **Core Cluely Services:** * `platform.cluely.com` * `service.transcribe.cluely.com` * `app.cluely.com` * `desktop.cluely.com` * `desktop.app.cluely.com` * `flags.cluely.com` * `img.cluely.com` ### 4. Connection Timeout Issues For some users, some connections are dropped or time out. Try adjusting or removing your firewall rules that might be blocking WebSocket connections. ### 5. Corporate Network Considerations If you're on a corporate network, you may need to: * Contact your IT administrator to whitelist the above domains * Ensure WebSocket connections (wss\://) are allowed * Check if your corporate proxy is interfering with real-time connections