Access Your Analytics Dashboard
Navigate to enterprise.cluely.com and click Analytics in the left sidebar to access your comprehensive reporting dashboard.
Analytics data updates in real-time, so you can monitor pilot progress continuously rather than waiting for end-of-period reports.
Review Organization Overview
Start with the high-level organizational metrics to understand overall adoption and performance:
- Overall Usage Score: Composite metric showing platform engagement
- Active Users: Number of team members actively using Cluely
- Total Meetings Processed: All meetings with Cluely insights generated
- Average Meeting Score: Quality metric across all team interactions
Use these metrics to quickly assess whether your pilot is meeting adoption targets and where additional support may be needed.
Analyze Team Performance
Drill down into team-specific analytics to identify high-performing groups and areas for improvement:Team-Level Metrics:
- Usage frequency by team
- Average meeting scores per team
- Team-specific meeting note summaries
- Prompt utilization patterns
- Compare performance between Sales, Support, Customer Success teams
- Identify which teams are maximizing Cluely’s potential
- Spot teams that may need additional training or support
Individual Member Insights
Access detailed individual performance data to support coaching and development:Per-Member Analytics:
- Individual usage scores and meeting frequency
- Personal meeting notes and insights generated
- AI interaction patterns and effectiveness
- Improvement trends over time
Use individual data responsibly for coaching and support, not punitive measures. The goal is to help everyone succeed with Cluely.
Monitor Technical Adoption
Navigate to Your Organization > Members for technical health metrics:Technical Metrics Available:
- Total Calls: Number of meetings each member has used Cluely for
- Last Open: Most recent app usage (helps identify inactive users)
- Latest App Version: Ensures everyone is on current software
Review Specialized Reports
Access detailed end-of-pilot and monthly reports that provide deep insights into AI usage patterns:Comprehensive Usage Reports Include:
- Detailed “Ask AI” interaction analysis
- Categorization by use case (sales, general help, support, etc.)
- Call-specific context for each AI interaction
- Trend analysis and usage evolution
Key Analytics Categories
- Adoption Metrics
- Performance Metrics
- Engagement Metrics
Primary Indicators:
- Daily/Weekly Active Users
- Meeting Coverage Rate (% of meetings using Cluely)
- Feature Utilization Rates
- Calendar Integration Success
- 80%+ team members active weekly
- 70%+ of meetings utilizing Cluely
- Consistent upward trends in usage
Interpreting Your Pilot Data
High-Performance Indicators
Strong Adoption Signals
- Consistent daily usage across team members
- High meeting coverage rates (70%+)
- Regular “Ask AI” interactions during calls
- Proactive pre-call brief engagement
Quality Performance Markers
- Improving meeting scores over time
- Decreased objection handling time
- Higher customer satisfaction indicators
- Increased action item completion rates
Areas Requiring Attention
Low Adoption Warning Signs
- Team members with infrequent app opens
- Low meeting coverage rates (less than 50%)
- Minimal “Ask AI” usage
- Outdated app versions
Performance Concerns
- Stagnant or declining meeting scores
- Inconsistent feature utilization
- Limited knowledge base engagement
- Poor calendar integration rates
Monthly and End-of-Pilot Reports
Automated Report Contents
Usage Analysis Deep Dive
Usage Analysis Deep Dive
Detailed Breakdown Includes:
- Individual “Ask AI” query analysis with full context
- Categorization by business function (sales inquiries, support requests, general assistance)
- Call-by-call usage patterns and effectiveness
- Time-based usage trends and peak activity periods
- Comparative analysis between team members and departments
ROI and Impact Metrics
ROI and Impact Metrics
Business Impact Analysis:
- Meeting efficiency improvements (time saved, better outcomes)
- Objection handling success rates and improvement trends
- Customer satisfaction correlation with Cluely usage
- Knowledge base ROI through query success rates
- Training time reduction through AI-assisted guidance
Technical Health Assessment
Technical Health Assessment
System Performance Review:
- App version adoption rates across organization
- Integration success rates (calendar, CRM, etc.)
- Technical support request patterns and resolution
- Feature utilization distribution and optimization opportunities
Recommendations and Next Steps
Recommendations and Next Steps
Strategic Guidance:
- Specific recommendations for underperforming areas
- Suggested training interventions for low-adoption team members
- Feature optimization suggestions based on usage patterns
- Scaling recommendations for full organizational rollout
Using Analytics for Pilot Optimization
Week 1-2: Baseline Establishment
Set Baseline Metrics
- Record initial adoption rates and technical setup completion
- Document pre-Cluely meeting performance benchmarks
- Establish team-specific success criteria
Identify Early Adopters
- Recognize team members showing strong engagement
- Use high performers as peer mentors
- Address technical issues preventing adoption
Week 3-4: Mid-Pilot Adjustments
Address Adoption Gaps
Action Items:
- Reach out to inactive users for additional training
- Review and update team prompts based on usage data
- Schedule one-on-one sessions with struggling adopters
Optimize High Performers
Enhancement Focus:
- Identify most effective use cases from top performers
- Share best practices across teams
- Refine knowledge base based on successful query patterns
End of Pilot: Comprehensive Analysis
Your end-of-pilot report will include a comprehensive recommendation for full rollout, including:
- Detailed ROI analysis and projected benefits
- Specific training needs for broader deployment
- Technical infrastructure requirements
- Change management strategies for organization-wide adoption
Taking Action on Analytics Insights
For Low Engagement Teams
Additional Training
Schedule focused training sessions for teams showing low adoption rates
Technical Support
Ensure all team members have latest app versions and working integrations
Peer Mentoring
Pair low-adoption users with successful Cluely power users
For High-Performance Teams
Best Practice Documentation
Document and share successful usage patterns across organization
Advanced Features
Introduce advanced features and customizations to maximize impact
Feedback Integration
Gather detailed feedback for product improvements and customization
Reporting Schedule and Expectations
- Real-Time Dashboard
- Weekly Summary Reports
- Comprehensive Monthly Reports
Available 24/7:
- Current usage statistics
- Live meeting scores and insights
- Team adoption rates
- Individual performance metrics
Getting the Most from Your Pilot Data
Remember: The goal of pilot reporting is continuous improvement, not performance management. Use data to support and enhance team success, not to penalize low adoption.
Success Partnership Approach
Your Cluely customer success team will:- Review analytics with you weekly during the pilot
- Provide benchmark comparisons with similar organizations
- Offer specific recommendations for improving adoption and performance
- Help you prepare compelling business cases for full rollout
Questions to Ask Your Data
- Which teams are seeing the biggest meeting performance improvements?
- What types of “Ask AI” queries are most valuable to your team?
- Are there knowledge base gaps that need to be filled?
- Which features are underutilized and why?
- What technical barriers are preventing full adoption?